FAQ

Frequently Asked Questions

Who is Rent Reporter Inc.?

Rent Reporter Inc. is a 501(c)(3) public charity organization. Rent Reporter’s flagship program is a rent relief fund that helps keep renters in their homes during times of financial distress.

Who Is Esusu?

Esusu is a mission-driven company that works with property managers and renters to report rental payment data to the credit bureaus to improve renter’s credit scores. Esusu is Rent Reporter's implementation partner for its rent relief program.

Why did Rent Reporter choose to partner with Esusu?

Esusu was chosen as Rent Reporter’s implementation and impact partner because of shared values and mission alignment.

Who is eligible for rent relief funds?

Anyone who meets the three criteria listed below may apply for relief funds:

  1. They are a renter living in the United States; and

  2. They are experiencing severe financial distress due to factors outside of their control; and

  3. They currently live in a property that falls within Esusu’s rent reporting network.

Preference is given to renters living in properties that fall within the Esusu rent reporting network because:

  1. Esusu is able to confirm an applicant’s need for assistance directly with their landlord or property manager. This fraud prevention control helps ensure that funds are appropriately used to keep people in their homes while they navigate the financial challenges around them.

  2. Esusu is SOC 2 Type 2 certified and has appropriate data security controls in place. 

What is the process to receive rent relief funds?

Applicants must fill out a brief intake form as a pre-screen. Rent Reporter’s implementation partner, Esusu, will contact applicants with additional questions to verify eligibility. If an application is approved, rent relief funds will be sent directly to the applicant’s property manager or landlord to cover a portion of the applicant’s rent owing.

Is the application platform available in more than one language?

The application platform is available in seven languages: English, Spanish, Portuguese, French, Ukrainian, Mandarin, and Indonesian.

How much will be given to successful applicants?

Funds will be in the amount of between 1 and 3 months’ worth of rent.

Can applicants receive rent relief more than once?

At this time, households are only eligible to receive funds once. Should fund recipients fully repay the money allocated to them, they may be eligible for additional funds through reapplication.

How are recipients selected?

Recipients are selected after a thorough application review process that considers factors such as: 

  1. the funds available for disbursement; 

  2. the applicant’s monthly rental commitment; 

  3. the extent to which the applicant is in arrears with their landlord; 

  4. the nature of the applicant’s financial crisis. 

Are the relief fund payments a loan, and must they be repaid?

Relief fund payments are set up as 0% interest payments with no hidden fees and no origination fees. We request that all recipients set up a 12-month repayment plan via the application portal. We ask recipients to repay the funds they receive so that the program can be sustainable and can support more renters in times of financial crisis. 

What if I am unable to repay the funds that I receive in the timeline agreed to?

Please reach out to Rent Reporter’s implementation partner, Esusu, at rentsupport@esusu.org in order to discuss an alternative payment plan. If you need further financial assistance, we are happy to connect you to our network of community-based organizations and nonprofits for additional resources.

How is repayment facilitated?

The preferred repayment method is via ACH. This allows for automatic repayments to be enabled. Once approved and verified, applicants can also utilize debit cards to make repayment.

Do you report repayments or lack thereof to the credit bureaus?

Relief fund repayment data is not reported to the credit bureaus. 

Will my application and banking data be secure?

Rent Reporter uses SOC 2 Type 2 certified service providers to capture, store and manage applicant data. We take data security and privacy seriously, and only entrust data to partners and platforms that have certified security protocols in place.

Will you sell my data?

Rent Reporter does not and will not sell applicant data.

Who can I reach out to if I experience a technical problem during my application process or have further questions?

Please reach out to Rent Reporter’s implementation partner, Esusu, at rentsupport@esusu.org